FAQ / Frequently Asked Questions

In this section you will find the necessary support and information from blackforestgirls.com, useful to resolve any doubts that you may have about the operation of our website and the management of the relationship with our customers.
If you cannot find the answer you are looking for, do not hesitate to contact us by phone on +49 (0) 7832-977 190 or by email to info@schwarzwaldmaedel.de.

Why am I not forwarded after entering my personal data?

You probably forgot a mandatory field or entered the wrong data. The system will inform you about the field to be corrected. If you have other problems, please contact us by email at info@schwarzwaldmaedel.de.

Is my data protected?

In any case. Schwarzwaldmädel.de respects your privacy as defined in current GDPR legislation.
Once you are registered, you can access your personal profile at any time and change your data and permissions. If you want to be permanently deleted, simply log into your profile and directly select "delete".

What data do I have to provide when registering?

Only your name, your telephone number (optional), your address and your e-mail are essential to ensure communication in connection with your orders.

Will my data be passed on to third parties?

The data you enter will only be passed on to the parcel service provider. You declare your consent to the data being passed on to the parcel service provider before the goods are delivered for the purpose of contacting you to coordinate a delivery date by e-mail or telephone.
This data is required, otherwise we cannot have your order delivered. You can of course revoke your consent to this at any time.

I have forgotten my password ! What can I do now?

You can request to reset your old password and create a new one, which will be emailed to you. Simply click on "Forgot your password?" on the login page.